Information
Reduce operation risk
Software Assurance Agreement secures your investment, offers better control of IT costs, and reduces financial risk. Furthermore, it reduces operational risk with the continuous backing for processes and new devices and supports Microsoft OS and SQL Server changes or other third-party software changes. Software Assurance Agreement grants the right to have Marel Software licenses for one test system.
Availability
The Software Assurance Agreement grants Software Support—access to remote and telephone support during normal working hours, including assistance with routine questions regarding the usage of the Innova software. All customer calls are logged, and each case is handled according to defined service levels and response time.
One point of entry
The Software Assurance Agreement is one point of entry for all other Innova services and support needs. Together, they help improve productivity and maintain the optimal performance of Marel systems.
Committed to innovation
The Software Assurance Agreement ensures access to the latest version of Marel Software. It also opens the way to continuous improvements and enhancements for your Innova system, keeping it compatible with your ever-changing business and technical environment.
Partnership
The Software Assurance Agreement is the first step towards a long-term IT partnership with our customers, and Marel is committed to ensuring that your investment continually provides the value you expect.
