Marel aims to deliver the most innovative and cost-effective products. These products reach the end of their product life cycle for a number of reasons, such as changes in market demand, technological innovation and new development, or simply because a newer updated version of the same product becomes available.
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Product end-of-life policy
Third-party electronic and software components used in Marel products occasionally become obsolete due to circumstances beyond Marel’s control.
Marel makes reasonable efforts to ensure that this does not affect availability of parts, delivery timescales and the ability to support repair activities, but sometimes product discontinuation is the only option.
The product end-of-life policy defines how Marel communicates the main milestones within the end-of-life process. It is very important for Marel to make sure customers understand the role that the company can play in the process, in terms of helping them migrate to alternative Marel products, platforms and technology.
The EOS is the final day to order the product, which will no longer be offered for sale from that date.
EOFS means that the product will only be supported on a best-effort basis. For example, support will only provided during office hours, with longer response time and reduced or limited availability of spare parts. Retrofit or upgrade kits might be necessary. Software maintenance, including new functionality or improvements, is limited to a best-effort basis, both for applications and embedded software. After EOFS has been announced, customers are strongly advised to upgrade to a new replacement product.
EOL means that the product life cycle has come to an end and the product is now obsolete. Once obsolete, the product will not be supported, which means regular service, spare parts, retrofit or upgrade kits are no longer available. Existing inventory may sometimes be kept and sold, but will not be replenished.
A Service Agreement is a contract between a customer and Marel as a service provider, in which the level of service is formally defined for either software and/or hardware products. Typically, a Service Agreement is valid for one year.
Physical components and electronic circuitry. Software Specific collection of application programs or components developed, sold or licensed by Marel.
Product encompasses all merchandise manufactured or supplied to external customers by Marel, including hardware and software.
The period from when a product is first released for sale, to when it reaches EOL.
End-of-life process
For further information, please contact service@marel.com.
Policy disclaimers
Marel reserves the right at any time during the product lifecycle process to provide functionally similar components, applications or parts.
Marel will exercise commercially reasonable efforts to comply with all projected timescales within this policy, but reserves the right to amend or adjust them on a product-by-product basis without notice.
Marel reserves the right to withdraw, adjust or amend this policy document without notice. This document does not form a legally binding commitment or contract.
Discontinued products
Our dedicated team is here to help and answer any questions you may have. For support, please complete the form or call us so we can direct your inquiry. We look forward to hearing from you.
